Terms and Conditions

Cancellation Policy

Two rooms or fewer:

Up to 48 hours prior to arrival date, after which time bookings will be subject to the full accommodation tariff being charged. All cancellations must be confirmed in writing.

Cancellation policy for group bedroom bookings (3 or more bedrooms):

Please note that our group cancellation policy is as follows:

10% charge - if one or more bedrooms are cancelled four to eight weeks prior to arrival

25% charge - if one or more bedrooms are cancelled two to four weeks prior to arrival

50% charge - if one or more bedrooms are cancelled up to two weeks prior to arrival

100% charge - if any number of rooms cancelled within two working days of arrival date 

Non arrival charge for bedrooms:

In the event of a non-arrival, the full accommodation tariff will be charged.

Additional guests in rooms:

Any extra beds for children are charged at £40.00 bed and breakfast per night for age ten and under and at £60.00 bed and breakfast per night for eleven to sixteen years old.

Car Parking:

We have a large car park to the rear of the property off Station Road. This is complimentary for patrons of the hotel.

Smoking:

We have a non-smoking policy in our bedrooms and public areas. There are designated smoking areas on the hotel premises.

Room Service:

A charge of £5.00 per person for breakfast and £3.50 per person for lunch or dinner will apply should you choose to dine in your room.

Dogs:

We welcome dogs at the Hotel at £25.00 per night.

They are not permitted in The Oak Room, The Oak Room Canopy or The Garden Room Restaurant.

We request that The Courtyard and Gardens are respected and that they are not left unattended in the bedroom for long periods of time.

Property:

Please be aware that the hotel does not take responsibility for any items left on our premises.

Please note that our hotel invariably holds function at a weekend .

We reserve the right to book or hold a marquee on the Monastery Gardens.

Special Diets:

Please advise our team of any special dietary requirements or allergens in advance.

Price Increases:

Please note that all prices are subject change.

Dress Code:

When dining in The Oak Room Restaurant for dinner, a jacket is respectfully requested for gentlemen, a tie is not required, no sportswear. For the consideration of other guests at dinner, we do not allow children under the age of thirteen in The Oak Room.